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Shipping & Delivery Policy

Last updated: 2026-06-28

1. Order Processing Time

All confirmed orders will be reviewed, sorted and arranged for shipment within 1–3 business days upon receipt of your payment. Orders submitted on weekends or public holidays will be processed on the next working day.

2. Available Shipping Methods

We offer multiple shipping solutions to meet different demands of lead time, cargo volume and budget:

  • International Express (DHL / FedEx / TNT)
  • Air Freight
  • Sea Freight for bulk shipments

You may choose the most suitable logistics method according to your actual requirements.

3. Estimated Transit Time

All delivery times provided are only estimates. Actual transit may be delayed due to customs clearance, local distribution, weather or other uncontrollable factors, and shall not be regarded as binding delivery deadlines.

4. Freight & Additional Charges

Product unit prices do not cover international shipping fees, import duties, VAT, customs brokerage fees or any other local charges at destination. All import-related taxes and fees shall be the sole responsibility of the Buyer.

5. Customs Compliance Responsibility

The Buyer shall comply fully with local import laws and regulations of the destination country, and prepare all required certifications and documents for customs clearance. Any delays or penalties arising from incomplete or non-compliant customs documents shall be borne by the Buyer.

6. Risk Transfer of Goods

Once goods are handed over to the designated carrier, all risks of loss, damage or delay during transit shall pass to the Buyer in accordance with agreed Incoterms (EXW / FOB / CIF).

7. Shipment Tracking Service

After dispatch, we will send you the official tracking number via email, allowing you to monitor the real-time transportation status of your goods online.

8. Handling of Delivery Exceptions

In case of shipment delay, customs detention or cargo loss during transit, both parties shall cooperate actively to resolve the issue. Final compensation standards shall follow the official rules of the logistics carrier.

9. Support Contact

For any shipping inquiries, please contact our support team:

  • Email: support@omenis.com
  • Working Hours: Monday to Friday, 9:00 - 18:00 (UTC+8)